Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible.
Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales or peak seasons, processing times may be slightly longer.
Shipping Time
Estimated delivery times:
- Cairo & Giza: 1–3 business days
- Other Governorates: 2–5 business days
Delivery times are estimates and may vary due to weather, courier delays, or other unforeseen circumstances.
Shipping Fees
Shipping fees are calculated at checkout based on your location.
Any applicable shipping promotions or free shipping offers will be clearly stated on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation message with your tracking details (when available).
Delivery Attempts
Please ensure that your shipping address and phone number are accurate. If the courier is unable to reach you after multiple delivery attempts, your order may be returned.
Delays
While we do our best to deliver on time, delays caused by the shipping carrier, holidays, or circumstances beyond our control may occur.
Damaged or Missing Orders
If your order arrives damaged or you believe items are missing, please contact us within 48 hours of receiving your package so we can assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for delays or additional shipping charges resulting from incorrect addresses or contact details.
Contact Us
If you have any questions about shipping, please contact our customer support team.
We appreciate your trust and thank you for shopping with us!